Customer Services Executive – Hyderabad, Indore, Chennai, Salem, Mysor

Roles and Responsibilities

• Responsible to provide the highest standard of guest services and ensure to consistently provides the highest services standards.
• Maintain Airport professional standards.
• Responsible for Reservation and ticketing (Manual & Computerized both)
• Check-in guests / Arrivals – Passenger Handing / Departure – Baggage Handling
• Ramp handling such as load planning and aircraft loading
• Handle guests queries/complaints and liaison with respective dept to resolve.
• Liaise with concerned authorities involved in Arrival/ Departure of the Aircraft on time.
• To be able to handle incoming calls.
• Preparation of daily/weekly/monthly service reports.
• Contributes actively to a successful and inspired team
• Performs other related functions, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.

Desired Candidate Profile

 Graduates in any discipline. (Additional higher certification or diploma holders can be considered).

Working experience of 1-3 years in any company on similar position, preferably from Airline, hospitality, travel and or tourism industries.

Fresher’s can also be considered subject to presentation, speech and pleasing personalities.

Computer literate having competency on MS Office incl MIS/reports/mails.

Fully conversant in Hindi/English languages, knowledge of local languages will be an advantage.